Michelle was an incredible help in the process of buying our first home. From the beginning she broke down the complicated pre-approval process into easy to understand terms and was clear in her instructions on the dozens of documents required to verify income for my husband who is self-employed. Even when we'd gotten weeks and then over a month into the process waiting to get an accepted offer, Michelle sent us friendly emails rooting us on and letting us know that as soon as we got an accepted offer she'd be ready to submit documents to lock in our loan, even on weekends or as she was on vacation. Once we finally got an accepted offer on our dream home, she helped us choose the best loan option for us and was incredibly helpful describing the differences, the advantages, and the complicated terms of them all. What is designed to be an absolutely overwhelming system and process was made simple and easy to navigate because Michelle is amazing at her job.